Terms and Conditions

1. Definitions.

MWGSM ('Us', 'We', MWGSM, mwgsm.com, Muddywaters Gaming and Server Management LLC) provide hosting services ('game server') to the customer ('You', 'Your', 'Customer', 'Client', 'User').

2. Conditions

By purchasing any of MWGSM's services you agree to the terms and conditions laid out in this document.

3. Services

3.1. The cost of a server subscription is valid through the entire rental of the server, subject to fair consumer price index increases.

3.2. All subscription users have the option to transfer to different products/services.

3.3. MWGSM does not install add-ons for all games but MWGSM support staff may help under certain circumstances and with certain games. Some help is achieved by support staff, that play the game, offering their own time-saving scripts to others. MWGSM and staff members take no responsibility for the use of these scripts. Please use it at your own risk.

3.4. Service downgrades are nonrefundable. Downgrades occur the instant you make them. Making downgrades towards then end of the month would be ideal.

3.5. Uptime of 97.5% is guaranteed and any network or power outage that exceeds this over a 30 day period will be handled with the Admin Team and the Owners.

3.6. We will terminate any service that is 4 days overdue on payment. We do keep backups for all game servers, so in most cases your server can still be restored after the 4 days.

4. Payment

4.1. All game server(s) are paid for in advance. Failure to keep up monthly payments on your server can result in suspension and, ultimately, deletion of your game server(s).

4.2. If you decide to cancel a subscription with us, please also remember to cancel your PayPal subscription, which in some cases does not auto-cancel. MWGSM can refund all overpayments if the subscription cancellation script fails.

4.3. Should you need to raise a PayPal dispute, the suspension of your service may need to be implemented whilst the investigation is progressing.

4.4. MWGSM retains no personal credit or debit card details.

4.5. A monthly order counts as 30 days, and MWGSM provides a cooling-off period of 24 hours; if the service is somehow not right for you, we can refund you (excluding dedicated servers which we cannot refund unless there are hardware issues). After the 24 hours cooling-off period, refunds can be denied unless a manager feels a refund is justified. We always try to be fair in refund decisions, so give us as much information as possible.

4.6. Due to price fluctuations caused by currency exchange rate changes, or price increases, or decreases for any reason, upgrades and downgrades are calculated using the latest price listed on our website; upgrades or downgrades done at any time are calculated based on today's prices for any given service.

4.7. Cancellations must be made via our portal. Go to My Services, choose the service you wish to cancel, and request a cancellation. Cancellations made after the subscription renewal date cannot be refunded. Please cancel your service in time to avoid an unwanted renewal.

4.8. Early cancellations on quarterly, semi-annually, and annual orders will be subject to a $10 early cancellation fee. This is for the admin required to account for the refund and calculate and process of early cancellation refund.

5. Communications

5.1. MWGSM support staff are here to assist you. They will do their utmost to help within the confines of the support service guidelines (sometimes a little more). Please treat them with respect, it's much harder to fix an issue with overly abusive individuals. Under that kind of pressure, it's hard to help to the best of our ability. In the unlikely event they cannot help you they may be able to point you in the direction of information that you can then research yourself.

5.2. MWGSM will contact you via your email to inform you of any downtime or maintenance required on your server. Please also note that there are scheduled restarts of our machines once a week although we do perform this at times of least use, normally 6 am, and they will be down only for the time it takes to reboot. Servers will restart automatically.

6. Hardware and Backups

6.1. Not all hardware is created equal and there will, inevitably, be some failures. MWGSM has offsite backup stores and backups are performed at regular intervals. To help protect your files auto backup systems are in place and can be retrieved after a hardware failure.

6.2. There are script functions coded by MWGSM in your control panel that you can use to manually back up your files or you can store your worlds locally with FTP access. MWGSM cannot be held responsible for the loss or corruption of your files although MWGSM will do everything possible to recover data in the unlikely event of a failure. MWGSM also advises local backups.

7. Advertising

7.1. MWGSM's de-branding is free and will remain free.

7.2. MWGSM may occasionally send you relevant promotional material to your email address if you have opted in to marketing emails. You may stop these by replying back with "Unsubscribe" in the subject and main text. If you opt-out of marketing emails, you will not receive competition emails or notifications of new games available.

8. Prohibited Use

8.1. Any unlawful activity carried out by you or a third party on your rented game servers can result in an immediate and non-refundable termination of services and, in extreme cases, legal action. This includes copyrighted materials, illicit pornography of children under the legal age, and illegal material or data of any kind.

8.2. The Customer must defend and pay any damages, fees, judgments and costs incurred by MWGSM due to the customer breaching clause 9.

8.3. MWGSM reserve the right to refuse service to anybody for any reason if we deem it correct to do so. Reasons for this could be abuse, libel, insults and unreasonable behaviour of any kind.

9. Privacy Policy

9.1. When users signup for our service, they must actively opt-in to marketing emails like competition and new game/product emails.

9.2. We only hold your data in our database like name, address, email address, and phone number for our own use and do not share data with any 3rd parties.

9.3. If you wish to be removed from our mailing list you only need to log in to our client area go to your user profile and opt out of these emails.